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Requirements for Information Materials

1. General requirements for the User's Content:

In cases stipulated by the Agreement on the Use of the 2GIS Services (https://law.2gis.ae/rules/), the User shall be given the opportunity to post (including broadcast from external sources), edit and delete images, text, audio and video materials, as well as other objects of copyright and (or) related rights (Content), including the following Content:

Booklet — a page of a legal entity/individual entrepreneur (organization) profile, information about which is contained in the Directory of Organizations of a specific territory, with information about the goods/services produced or sold by the organization or the work performed, posted for the purpose of informing Users.

Photos — Photos of organizations and Photos of geographic objects.

Photos of organizations — photos that are clearly related to the activities of a legal entity/individual entrepreneur (organization), information about which is contained in the Directory of Organizations, linked to the organization’s profile available in the Directory of Organizations, and posted by the User for the purpose of informing other Users about the organization and the activities it carries out.

Photos of geographic objects — images of a natural object (lake, river, etc.) and/or an object that is the result of human activity (building, structure, parks, squares, etc.) obtained as a result of a photographic process, information about which is contained in the 2GIS Products. Photos of geographic objects should display a general impression of a natural object or an object that is the result of human activity, and help to navigate the area.

Videos — Videos of organizations, Videos of geographic objects.

Videos of organizations — video recordings that are clearly related to the activities of a legal entity/individual entrepreneur (organization), information about which is contained in the Directory of Organizations, linked to the organization’s profile available in the Directory of Organizations, and posted by the User for the purpose of informing other Users about the organization and the activities it carries out.

Videos of geographic objects — video recordings of a natural object (lake, river, etc.) and/or an object that is the result of human activity (building, structure, parks, squares, etc.), obtained as a result of the videographic process, information about which is contained in the 2GIS Products. Videos of objects should display a general impression of a natural object or an object that is the result of human activity, and help to navigate the area.

Comment — an explanation of a Photo or Video, placed in a special field available to the User when uploading a Photo or Video.

Reviews — statements by Users about customer experience as a result of cooperation with legal entities/individual entrepreneurs (organizations), information about which is contained in the Directory of Organizations, linked to the organization profile and posted by the User for the purpose of informing Users about the goods, works, services sold (or statements by Users about the experience of visiting natural objects (lake, river, etc.) and/or objects that are the result of human activity (building, structure, parks, squares, etc.), information about which is contained in the 2GIS Products that are not organizations).

The User's Content should comply with the requirements stipulated by the Agreement on the Use of the 2GIS Services, posted and/or accessible on the Internet at: law.2gis.ae/rules, and also comply with these Requirements.

2. Requirements for Photos, Videos and Comments published by the User:

2.1. Photos and/or Videos should be directly related to the organization: contain an image of the process of rendering services/performing work, the process of selling goods (for example, images of shelves with goods, window dressing), show the interior or exterior of the premises in which the activity is carried out. Photos and/or Videos that are added to a natural object (lake, river, etc.) and/or an object that is the result of human activity (building, structure, parks, squares, etc.) should clearly display the selected object.

2.2. It is prohibited to post photos and/or videos containing text and graphic elements that make viewing difficult (exception: price lists and menus of catering establishments);

2.3. It is prohibited to post images and/or video materials created using a graphic editor and neural networks (exception: renderings of new buildings, as well as examples of work by organizations whose main activity is the creation of graphic images and three-dimensional models);

2.4. It is prohibited to post screenshots, as well as Photos and/or Videos with added frames.

2.5. It is prohibited to post Photos and/or Videos containing information about promotions, incentive events, or advertising information held by the User and/or its partners;

2.6. It is prohibited to post Photos and/or Videos that contain knowingly false or misleading information;

2.7. It is prohibited to post Photos and/or Videos containing information calling for violation of current national and international legislation;

2.8. It is prohibited to post Photos and/or Videos containing links to Internet resources, the content of which is contrary to current national and international legislation;

2.9. It is prohibited to post Photos and/or Videos containing pornographic, offensive, frightening information, as well as information that causes rejection and/or promotes violence;

2.10. It is prohibited to post Photos and/or Videos containing images of weapons in Organizations whose main activity is their production and/or sale. Exception: Photos and/or Videos that contain images of equipment for playing paintball, laser tag, airsoft, etc. However, Photos and/or Videos that depict participants in these games without special equipment, as well as minors with weapons or items shaped like weapons, are prohibited;

2.11. It is prohibited to post Photos and/or Videos containing images of nude or semi-nude individuals and demonstrating erotic goods;

2.12. It is prohibited to post comments, Photos and/or Videos containing inappropriate actions towards children (representing minors in a sexual context, demonstrating, provoking or encouraging violence against children, their exploitation, etc.).

2.13. It is prohibited to post Photos and/or Videos that violate the intellectual rights of third parties. Upon receipt of a substantiated complaint regarding violation of rights to an intellectual property object from the copyright holder or a person authorized by the copyright holder, the Photo and/or Video will be deleted.

2.14. Photos should be of good quality and meet the following requirements: proportions should not exceed 1:5 on any sides; minimum length or height - 600 px, maximum - 7000 px; extension - jpeg or png; file size - no more than 10 MB. Posting blurry, incorrectly rotated, too dark or overexposed Photos is not allowed.

2.15. Videos should be of good quality and meet the following requirements: formats - mp4, mov, HEVC; duration - from 4 seconds to 1 minute; file size - from 100 KB to 1 GB; supported resolution - from 359x359 to 4K; frame rate - 70 fps. Both vertical and horizontal videos are supported. Posting videos with noticeable artifacts, low resolution, significant distortion or incorrect orientation is not allowed.

3. Requirements for Publication of Reviews:

3.1. The review should be based on the User's personal experience, for example: purchasing a product, providing a service, consulting a representative of an organization, visiting a place.

Examples of things that are not considered customer experience:

  • Refusal of an organization to provide a service or sell a product (for example, a bank’s refusal to issue a loan, refusal to sell the relevant product without presenting a passport, as well as any other refusal in accordance with the requirements of the law);
  • The organization was closed and could not provide services (even during working hours);
  • Refusal to make a purchase at the initiative of the customer (not satisfied with the prices and/or range of products, etc.);
  • Description of the situation from the words of another person;
  • Evaluation based solely on advertising, publications, product range or prices.

3.2. It is prohibited to publish materials that call for violation of current legislation, as well as those containing obvious disrespect for society, the state and government bodies.

3.3. It is prohibited to publish reviews for the purpose of promoting or supporting the interests of a specific organization, to indicate advertising links, as well as to publish layouts and other advertising. It is prohibited for advertising, PR and marketing agencies, advertising managers, account managers, etc., as well as other persons who may be interested in a high rating of the organization, to publish reviews. Any manipulation of reviews and ratings of organizations is prohibited.

3.4. It is prohibited to mention the name of a competing organization of the same profile in a review of an organization. It is permissible to mention the names of branches of the same network and organizations that have ceased their activities at the time the User writes the review.

3.5. It is permitted to leave reviews about the customer experience of children, elderly people and incapacitated relatives, provided that the User leaving the review was a participant in the events described in the review.

3.6. It is prohibited to publish identical reviews about different branches of the organization or about different organizations.

3.7. It is prohibited to post reviews in response to someone else's reviews.

3.8. If it is impossible to understand from the text of the review that the author was actually a customer (for example, the details of the request are not indicated or there are no supporting materials), the organization may request clarifying information through the Personal Account for the complaint “We did not have such a customer.”

One of the following facts is sufficient for confirmation:

  • date and time of the request;
  • last digits of the phone number;
  • order or contract number;
  • photos taken during the receipt of a service or product;
  • other data confirming the fact of the appeal.

The author should respond to the organization's request within 4 days by adding visit details to the comment or editing the review.

If the author does not provide data within 4 days, the review receives the status “Unconfirmed” and is excluded from the organization’s rating until information is provided.

The author may restore the review through the application only together with a clarifying response to the official comment of the organization.

The rule does not apply if:

  • More than a year has passed since the review was published.
  • The review is confirmed by payment (such reviews have a corresponding mark).

The "Unconfirmed Reviews" section contains reviews authenticity of which has not been verified. To access the specified section, the User should go to the card of the relevant organization, select the “Reviews” tab and scroll through the displayed review feed to the relevant block.

The organization does not have the technical ability to ask a clarifying question to a review confirmed by payment (such a review has a corresponding mark) since the review was transmitted via third-party integration with the payment system without the possibility of feedback with the User.

3.9. It is prohibited to deliberately alternate between uppercase and lowercase letters, use text only in uppercase ("capslock"), or stretch the review with unnecessary characters that make it difficult to understand the essence of the review.

3.10. It is prohibited to write reviews of events that occurred more than 1 year prior to writing the review.

3.11. It is prohibited to evaluate an organization as an employer, including a potential one, for example, to evaluate a company based on the results of an interview.

3.12. It is prohibited to publish in reviews photos and/or videos that are not related to the organization, do not illustrate the quality of its goods and/or services and the customer experience received in it.

3.13. It is prohibited to publish in reviews photos and/or videos that violate the copyright, related and other intellectual rights of third parties.

Upon receipt of a justified complaint about the Photos and/or Videos from the copyright holder or its authorized representative, the Photos and/or Videos will be deleted.

3.14. In reviews, comments, official responses of the organization and other Content, the following are prohibited: meaningless messages (flood), repetitions, spam, insults, any obscene language (including disguised swearing), posting personal data of employees of the organization or other users.

3.15. In reviews, comments, official responses of the organization and other Content, insults to individuals - employees, customers and users of the service - are prohibited. Insults and discrimination based on nationality, religion, political views, level of mental ability, etc. are unacceptable.

3.16. Offensive statements about organizations that refer to mental or physiological characteristics with a derogatory connotation are prohibited.

3.17. It is permissible to evaluate the performance of an organization's website, telephone line or application as customer experience only if its service is provided in the appropriate manner (for example, dispatch services, online store, courier services).

3.18. It is permitted to evaluate a telephone conversation if a consultation was received over the telephone from an employee of the organization on issues related to receiving the organization’s services or goods.

3.19. It is prohibited to publish scans of passports, information from medical records and other personal data of the customer and the organization employees in the reviews.

3.20. The names of organization representatives, obtained from publicly available sources of information, may be published in the reviews. If it is revealed that in reviews, comments or responses to reviews, the names of representatives of organizations posted without the consent of the subject of personal data, verification of published content is carried out on a written statement of the subject of personal data, whose data were published without consent. The application shall include the full name, mobile phone number and e-mail address (or mailing address). In some cases, these contacts may be required to confirm the identity of the applicant. The blocking/destruction of personal data depends on the outcome of the written application.

Download the application here, applications are processed at inf@2gis.ru.

3.21. We have the right to ask the User for confirmation of any feedback about which we have doubts. Confirmation may be an order number, date and time of contact, details of contact with the organization - anything that indicates the details of receiving a service or purchasing a product.

3.22. It is permitted for Users to publish reviews about one situation, provided that each User was a participant in the events described in the review.

3.23. The service does not provide the ability to write reviews for some types of organizations. These include city administrations, courts, federal services and other organizations related to government bodies. The reason is that users cannot choose at their own discretion which organization to contact for a government service (the place of service provision is determined based on the place of residence/registration, jurisdiction of issues, and jurisdiction of cases). The Service Administration strives to collect reviews only about those organizations that users can select based on reviews (for example, a beauty salon, shops, cafes).

3.24. Reviews of geographical objects may include a description of personal experience of visiting a place (park, monument, street, etc.), reference or historical information, facts, stories, opinions, jokes, questions. Describing the experience of visiting a specific organization in reviews of such objects is prohibited.

4. Requirements for the Content provided by the User

4.1. For the purposes of this section:

Users - legal entities or individual entrepreneurs providing, on the basis of a license:

  • communication services for providing access to the information and telecommunications network "Internet" and/or
  • communication services for the purposes of cable and (or) terrestrial television broadcasting and/or
  • communication services using 3G/4G technology,

and entered into the Directory of Organizations of the 2GIS Software Products in the section: Internet Providers.

The Content — information materials, including text, graphic and other materials containing data on the territory of provision of certain services by Users, in particular on buildings located within the coverage area of the Users’ communication networks.

4.2. When providing and/or changing the Content by the User using the email specified in these Requirements, the User should provide the current, correct and reliable Content for placement in the 2GIS Software Products in compliance with these Requirements for its content. Thus, a building is considered to be within the User’s coverage area if the given building is connected to the User’s network and is serviced by the User.

4.3. The User shall provide the Administration with the Content through the Personal Account, the use of which shall be regulated by the Agreement on the Use of the 2GIS Services, posted on the Internet at http://law.2gis.ae/rules/, in the amount and form determined by the functional capabilities of the Personal Account.

4.4. The Administration shall be entitled to check the content, including the relevance, of the Content provided by the User about the User’s coverage area. If, during such verification, the Administration discovers 2 or more buildings that are not within the User’s coverage area, information about which was provided by the User as being within the User’s coverage area, the Administration shall be entitled to request the User to re-provide the reliable Content. If, within 5 (five) business days from the moment the Administration sends such a request by e-mail, the User does not provide the updated Content, the Administration will remove all the Content provided by this User from placement in the 2GIS Software Products. In this case, the Administration shall send the User an email message about the removal of the inaccurate Content from the 2GIS Software Products.

4.5. The Content provided by the User shall be displayed in the 2GIS Software Products in the manner and form determined by the Administration at its discretion. The 2GIS Software Products containing the User’s Content shall be distributed under the terms of the Administration's License Agreement.

4.6. If there are updates, the User undertakes to provide the Administration with the current Content at least once a month. In the absence of updates and/or failure to provide the updated Content within the timeframes specified in clause 4.7, the Administration shall place the Content previously provided by the User in 2GIS products.

4.7. The Content provided by the User before the 25th day of the current month shall be posted in the 2GIS Software Products from the month following the month of actual provision of such Content.

4.8. In the event that the User provides the Content after the 25th day of the current month, the Administration shall reserve the right to post it in the 2GIS Software Products in the month following the month of posting the Content, determined in accordance with clause 4.7. hereof.

4.9. The User shall be entitled to refuse at any time the placement of the coverage area in the 2GIS Software Products by sending a written refusal to the Administration at isp@2gis.ru. In the event of such refusal by the User, the User’s Content, in part of the User’s coverage area, shall be subject to exclusion from the 2GIS Software Products within the timeframes established by clauses 4.7 and 4.8 hereof.

5. Violation of any clause of these Requirements may result in the following consequences:

Hiding, deleting the Content;

Restriction or termination of the right to use the 2GIS Online Services and/or Software Products to the User who added or distributed such Content.

Penalties for violation of these Requirements shall be applied at the discretion of the Administration without prior notice.

Rev. as of 05/13/2025

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