2GIS Services shall mean materials and services to which the User is granted access via the Website and the Platform, provided under the 2GIS Services Use Agreement. Any matters relating to use of 2GIS Services not covered by this Policy shall be governed by the 2GIS Services Use Agreement, located at: http://law.2gis.ae/rules.
Platform means soft hardware integrated with the Administration Website.
Administration Website / Website means websites located in the domains at 2gis.ae.
Personal Data shall mean any information, as defined below, relating to the User that can identify the User—
(a) from such data, or
(b) from such data and other information which is in the possession of, or is likely to come into the possession of, the Administration,
and includes any expression of opinion about the User and any indication of the intentions of the Administration or any other person in respect of the User.
Processing of Personal Data (’processing’) shall mean any operation or set of operations, which is performed upon personal data, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.
Sensitive Data means data concerning racial or ethnic origin, political convictions, religious or philosophical beliefs, participation in a body, association and trade union, health, sex life and sexual orientation as well as data relevant to health, injury, death or criminal prosecutions or convictions.
Client - a company, information on which is provided in the 2GIS Services.
1. General Provisions
1.1. By using 2GIS Services, you agree that:
1.3. As a general rule, the Administration does not check the reliability of personal data provided by Users. However, in cases directly defined in individual agreements on 2GIS services use, the User shall be obliged to provide evidence of reliability of the provided personal data.
2. Scope of Users’ Information Obtained and Processed by Administration
2.1. This Policy shall cover the following types of information:
2.1.1. Personal Data provided by the Users about themselves on their own during registration, including personal data of the User provided to the Administration through websites or services of third parties, or personal data submitted by the Users during use of 2GIS Services. Personal Data thus obtained may include, in particular, name, surname, image, phone number and/or e-mail address of the User. Mandatory information submitted for provision of 2GIS Services or their individual features is particularly marked. Additional information shall be provided by the User at his/her discretion.
2.1.2. Data automatically submitted to 2GIS Services during their use via software installed at the User device, private device network number (IP address), cookies, information about browser, operating system, access time, search queries, data on location and movement of the User device.
2.1.3. Data additionally submitted by the Users following the Administration’s requests related to the Administration’s fulfilment of its obligations to the Users with regard to use of 2GIS Services.
2.1.4. Photos placed by users of services provided by Foursquare Labs, Inc. on the Internet website https://foursquare.com and brought to the Users’ attention jointly with 2GIS Software Products using API service by Foursquare Labs, Inc.
2.1.5. Phone numbers of the User's contacts from the address book of the User's device, after the User confirms access to these contacts.
2.1.6. Other User information collection and/or processing of which is stipulated by individual 2GIS Services Use Agreements and/or rules of individual 2GIS Services provision.
3. Purposes of Collection and Processing of User Information
3.1. The Administration shall collect and process only such information about the Users (including their personal data) as required to fulfil the Administration obligations to provide 2GIS Services.
3.2. The Administration may use personal data of the Users for the following purposes:
3.2.1. Identification of a party of agreements between the User and the Administration.
3.2.2. Provision of 2GIS Services to Users, further improvement of 2GIS Services, and the development of new Services.
3.2.3. Responding to the Users’ requests to the support service, informing the Users about capabilities of 2GIS Services and sending requests concerning the use of 2GIS Services.
3.2.4. Fulfilment of marketing tasks, conducting statistical or other research based on anonymised data.
3.2.5. Communication with the User in order to establish partnerships, negotiating the terms of agreements with the User and / or the Client in whose interests he acts, the conclusion and execution of such agreements.
3.2.6. Adding and/or updating information in the 2GIS Business Listing in relation to the Client in whose interests the User acts, elimination of inaccuracies in the 2GIS Services, including communication with the User for the specified purposes.
3.2.7. Creating extract of data about Clients from 2GIS Services, including for the purpose of further transfer of such data to third parties.
3.2.8. Storing phone numbers from the address book of the User's device in order to notify the User that one of his contacts has registered in the 2GIS Services, as well as to notify the contacts from the User's address book who are already registered in the 2GIS Services that the User has registered in 2GIS Services.
3.3. The User hereby agrees to the disclosure of his/her personal data to affiliates and partners of the Administration, and to Foursquare Labs, Inc. for the purposes set forth in Paragraph 3.2 hereof.
3.4. When it is required to use the User’s personal data for a purpose not set forth herein, the Administration shall ask for the User’s consent.
4. User Information Processing
4.1. Personal Data about the Users shall be stored according to the applicable legislation.
4.2. Personal Data about the Users shall not be provided to any third parties except for the following cases:
4.2.1. Only if the User has unambiguously given his/her consent.
4.2.2. The provision is required to ensure functioning of 2GIS Services and/or individual features of 2GIS Services, and the implementation of partner or other 2GIS Services programs.
4.2.3. Disclosure is prescribed by the applicable legislation.
4.2.5. If the Administration takes part in a merger, acquisition or any other form of sale of all of its assets or a part thereof. In such event, all obligations concerning observance of this Policy shall be transferred to the purchaser of the Administration’s assets.
4.2.6. If disclosure is in the public interest and such public interest outweighs the right to privacy.
4.3. The collection and processing of sensitive data is prohibited, unless it is directly stated by the applicable legislation.
5. Rights of Users
5.1. The Users shall have the right to:
5.1.1. Independently change or update their information in their Dashboards on the Administration Website or require the Administration to rectify such information.
5.1.2. Block their information provided in their Dashboards on the Administration Website or require the Administration to block this information. However deleting the profile may render some 2GIS Services unusable.
5.1.3. Delete or require the Administration to delete the User’s personal data, including if the data are incomplete or irrelevant, if the recording, disclosure or storage of the data is prohibited, or if the data have been stored for longer than necessary.
The user has the right to contact the Administration at any time with a request to erase their personal data. The request to erase personal data must be sent to the 2GIS User Support Service (https://info.2gis.ae/dubai/feedback) or to mailto:[email protected] Upon receipt of the request, personal data will be erased by the Administration within the time limits provided by the applicable law.
5.1.4. Request and obtain from the Administration information concerning the processing of their personal data, and object, at any time, on compelling legitimate grounds relating to the particular situation, to the processing of data relating to User.
6. User Information Protection Measures
6.1. The Administration shall make all necessary and sufficient organisational and technical measures to protect the User personal data from unauthorized or accidental access, deletion, change, blocking, and distribution of personal data and from other unlawful actions. Such measures shall involve, in particular, internal checks of the processes of collection, storage and processing of data and safety measures, including encrypting measures to ensure data physical safety to prevent unauthorized access to the systems containing personal data.
6.2. While processing the User’s personal data, the Administration shall comply with applicable law.
7. Final Provisions
7.1. This Policy, relations between the User and the Administration arising in relation to applying of this Policy, and issues out of the scope of this Policy shall be governed in all respects by the rules and regulations of the United Arab Emirates, including the relevant Arbitration laws.
7.2. The Users shall have the right to contact the Administration with requests, propositions or questions concerning this Policy through 2GIS User Support Service (http://info.2gis.ae/dubai/feedback), or at the address: [email protected].
Version as of September 30, 2022
Also refer to: